Thursday, June 30, 2011

Patrons cannot enter PIN

People have told me they see this a lot and so do I: patrons cannot enter their PIN when signing on to the computer. When I encounter this problem, I try 1) hit the clear button, 2) check that the keyboard connection is good, 3) try a new USB port for the keyboard, and 4) reboot. May actually need to get a new keyboard. Usually, one of the first 4 options works.

1 comment:

  1. You can also check to see if the num lock is off,if you are using the 10 key pad. Often first thing in the morning if the keyboard was cleaned, the num lock could have been turned off.