Friday, January 4, 2013

Ending a Task in Remote Desktop

Sometimes things go goofy when you're working in a remote session (in PSSTERM, etc.), and you are unable to quit a program. The usual key combination (CTRL + ALT + DEL) will not work to force quit since the problem is not on the local machine. 

However, a slightly different key combination, CTRL + ALT + END will work.  Just choose Task Manager on the window that pops up, choose the program that you are having problems with and choose End Task from the choices presented. You may see an additional dialog box and have to "Okay" actually closing the program.

Friday, October 5, 2012

patron resumes

Probably everyone already knows this--if I did know it then I'd forgotten: if a patron wants to create a resume, he or she can do it through the Learning Express data base on the ALD web site. It can be saved there, too! The patron can log in some other time to access it. Suzanne Kaller and a patron taught me this last night.

Monday, September 24, 2012

aldhotspot troubles

I've had a couple of patrons ask me why their computers don't seem to realize that they're connected to aldhotspot; that is to say, the icon in the lower left-hand corner of the screen shows that the wifi connection between the computer and aldhotspot is strong, but the computer screen says something like "Page Not Found." Librarian Nick Taylor demonstrated that if a patron--after connecting to aldhotspot--will first connect to the internet by choosing a browser icon and then respond to the ALD splash page, the problem is solved. I've seen this series of steps work on a smartphone and laptop computers.
Nick also reminded me that cookies must be disabled/turned off/deleted for the aldhotspot connection to function: select Tools from the browser window and then choose Internet Options to manage them.

Monday, September 17, 2012

How to Clean Up Windows

Some of the built-in functionality in Windows is underrated. The Disk Cleanup does a pretty handy job of wiping out junk you don’t need such as Microsoft Office temp files and old error reports. To run Disk Cleanup, open My Computer. Right-click the drive the OS is installed on and click Properties. Under the General tab, you’ll see a Disk Cleanup button. Click it and the app will run an analysis of the machine. You can dump the Downloaded Program Files, Temporary Internet Files, Offline Webpages, Microsoft Error Reporting Temporary Files, Recycle Bin, Temporary Files, Web Client/ Publisher Temporary Files, Temporary Offline Files, Offline Files, and Catalog Files for the Content Indexer with no ill effects.

You don't need to hire a tech just nice an easy!!!!!!

Friday, August 31, 2012

amazon instant video

Did you all know that movies and such can be rented from Amazon? I didn't, not until just now. Renting from Amazon might be a good option for patrons who want movies that are so old they're not even available via interlibrary loan. Read on if you want to see what Amazon says.

What Is Amazon Instant Video?
We have it all, anytime you want it: this week's newest movie releases, your must-watch TV shows, and classic favorites, all available right now. Plus, you can subscribe to current TV seasons, with new episodes available the day after they air.
Our store offers instant streaming on the Kindle Fire, as well as PC, Mac, Roku, and hundreds of TVs and Blu-ray players. Plus, all of your videos are stored in Your Video Library, so you can access them anywhere you go.

Rent or Own?
For most movies, you'll see two prices: rent or buy (own).
Rentals start at $2.99. If you rent, you'll have 30 days from when you rent to start watching, and once you start watching, most movies have a 24-hour window to finish watching. Once the rental is over, the movie will automatically disappear from Your Video Library.
Buying a movie or TV show means you can watch it as many times as you want, now or later,
subject to terms of use.

Wednesday, August 8, 2012

Helping parents to sign-in to Cherry Creek Schools website to register their children

We have quite a few parents coming in to register their children on the Cherry Creek Schools website, and we are finding that our pop-up blocker settings are preventing them from logging on to the Cherry Creek website.

Just clicking on the yellow bar to temporarily allow pop-ups, does not work for the Cherry Creek website.  What you need to do is to do is:
            Click on the “tools” tab located on the toolbar
            In the tools menu box click on “Pop-up Blocker”
            Then click on “Turn off Pop-up Blocker”

When the computer re-boots after the patron’s session, the pop-up blocker will automatically be turned back on.

Monday, July 30, 2012

Problems downloading to iPhone, one possible solution

A patron came in with an iphone who was having difficulties downloading books to it. After checking several things-- that she had the Overdrive app, that the books were showing up in her Overdrive account as checked out to her and ready for downloading, she was going through the proper steps to download. But we still were having no success. I went to Amy C. and asked for her help and advice. She said it had been discovered that with iphones you sometimes had to remove the Overdrive app and then re-install it and that usually that fixed the problem.