I find the color printer upstairs jams alot. I found that the paper tray has too much paper. I pull out several sheets and then push the button on the right side of the printer to open the cartridge holders. I push it firmly shut and guess what it unjams. See me if this is confusing.
Ive had this a few times in the past few weeks. I even asked Vel and she came up and we turned it off and turned it back on, and it worked. Taking paper out is a great idea to try. thanks!
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