Tech Challenge 2: Header

Patron writing research paper APA style and wants the first page to have a different header than the rest of her paper.

C'est possible?

Tech Challenge 1: Vertical

Patron making a flyer upstairs on Word: wanted to add her information on to bottom of flyer as a tare-off (aka, vertical text).

C'est possible?

I had a patron ask if he could download his 3 Freegal songs onto his iTunes account - from a patron computer. Any ideas?

A PATRON ASKED ME TO LOOK AT AN E-MAIL SHE RECEIVED. AT FIRST GLANCE, IT LOOKED LIKE AN E-MAIL FROM THE IRS. THE SCREEN SAID IT DETECTED A VIRUS IN THE ATTACHMENT. SHE HAD NOT OPENED IT YET AND ASKED ME IF SHE SHOULD OPEN IT. WE NOTICED THAT THE SAME E-MAIL HAD BEEN SENT TO A LOT OF OTHER PEOPLE... THEIR E-MAIL ADDRESSES WERE VISABLE. THEN WE NOTICED THERE WERE A FEW TYPOS. THE LOGO LOOKED VALID AND SHE WAS EXPECTING AN E-MAIL FROM THE IRS. WHAT WOULD YOU DO?

PLAYING CD-ROM GAMES ON PATRON COMPUTERS

A patron wanted to know if he could play his CD-ROM game on the patron computers. The specific game was "Mortal Combat". The patron could not get the game to load, the screen had a message on it that it 'cannot play disc'. Any ideas?

PC Reservation Issue on Windows 7 Desktops

I recently submitted a ticket to Digital Services about the following issue:

Occasionally when a patron starts a PC Reservation session on the Windows 7 machines, the REFBW and REFCOLOR printers aren't showing up at all. It's as if they were never installed. When the patron goes to print something, their only option in the drop-down printer selection menu is the Microsoft XPS Document Writer.

As soon as you reboot the computer the printers will show up, but there's no way to print without ending the session and starting over.

If you encounter this problem, encourage the patrons to save their work to an external source (email, flash drive, etc.) and either switch computers or reboot their machine.